Case study: Pension planning

James, Berkshire

Client since: 2001

Adviser name: Andrew Peters


My name is James Hughes, and I’ve been a client of Black Swan for about 20 years. I’m also a non-executive director.

Over the last 20 years, Black Swan has helped me with all sorts of things, from simple stuff like ISAs to pensions, personal pensions for me, as well as for my children and my wife. Probably the most complex work I’ve done for my family was for my father. They’ve helped with pension consolidation, because my father had quite a long career and had lots of little pension pots trailing him around. Black Swan consolidated all of them into a nice single, organised and efficient pot.

Working with Andy Peters at Black Swan makes me feel very relaxed about my financial arrangements – I think about them less because I don’t need to. My financial arrangements are in safe hands, so I don’t need to worry about it. I don’t think about it. It’s now just less of a stress point in my life.

My wife likes working with Andy too, but sees less of him than I do. However, she also feels like she’s in safe hands, and after each meeting feels like she doesn’t have to worry about things. Everything’s taken care of and looked after.

If I wasn’t working with Black Swan, I don’t think I’d feel so comfortable or at ease with my financial arrangements or financial future. I would miss that feeling of comfort security.

Three words to summarise Andy and Black Swan? Trustworthy: that’s got to be the first and most important one. Methodical: if I ask for something, whether it’s for something to be done or for information, I know I’ll get it. Transparency: I know exactly what I’m getting, and everything’s laid out in black and white. It’s presented to me in a non-confusing way, because it can be quite a confusing industry to be involved in.

The best thing about working with Black Swan is knowing that my personal finances are being properly taken care of, because this is a very important part of managing and planning your life and future. You want to know that it’s being done properly by professionals. I certainly wouldn’t want to do it myself, and I feel like I’m in safe hands with Black Swan.

I would definitely recommend Black Swan to other people, and I do. Because everyone has the same needs; everyone needs to sort out their personal finances and plan for their futures. So, whether it’s a friend, family member or colleague, anyone I come across who expresses a need or desire to sort things out for themselves or their families, I’m very happy to introduce them to Andy at Black Swan.

Client testimonials

I have always found Black Swan to be caring and understanding of my quirky lifestyle. I always feel they try to get me the best returns while respecting my current needs.

Sally Muir

A client since 2011

We would be very happy to recommend the support and service we receive.

Valerie Locks

A client since 2010

I have always been completely useless regarding finance - thankfully our financial adviser is not! I've retired with far more than I ever expected and investments continue to grow safely. So - thank you!

Bernadette Jane Warner

A client since 2000

Very happy with the professional service I have received and feel a lot happier now with my finances put in order.

Martin Field

A client since 2011

Julie Cooper was recommended to me by a work colleague. She has been very helpful, professional and has explained everything well. I would definitely recommend her services to anyone else who are interested in a financial review.

Steven Rooke

A client since 2018

…Service has been first class.

Hugh Fells

A client since 2012

My face to face meetings with Rob Young and Jessica Lyons have always been very open and understandable. My questions have been answered clearly and I have left feeling that my financial matters are in good hands.

Sandra Jack

A client since 2000

[A] safe pair of hands in a complex financial world.

Gary Middlehurst

A client since 2003

A reliable company with good communication skills and good knowledge of the financial markets.

Alan Evetts

A client since 2014

Maureen Pembridge is a long-time trusted advisor to our family. The market might fluctuate but her attention to detail is consistent.

Linda Burnard

A client since 2000

I am pleased to recommend Julie as a trustworthy financial advisor. She explains financial jargon in plain language, and always listens carefully to my particular financial needs and has helped me make the best of my savings.

Carolann Samuels

A client since 2010

I have always been satisfied with the way that Black Swan has handled my account. And I have always found the staff very helpful whenever I need to call the office.

Robert Anthony Matthews

A client since 2012

An excellent personal service from a person I know and trust.

Michael Dalton

A client since 2010

I am getting a very good services from Black Swan, they have got my investments sorted out which was in a bit of a mess.

Roy Jakens

A client since 2012

A good, efficient team providing clear ideas to shape a winning strategy.

Adrian Michael Levenstein

A client since 2011

Black Swan is a company to be trusted, with friendly staff and professional advisors.

David Brian Jennings

A client since 2017

I have been with Black Swan for many years. I have never wished to change anything. They give a good straight forward service.

Martin Barrett Brooks

A client since 2010

Andy Peters has been invaluable in firstly combining several pension pots and then giving excellent investment advice. It has given us a great deal of comfort to know that our financial affairs are in such good hands.

James Guillum Scott

A client since 2014

I find my financial advisor easy to talk to and feel that she understands my lifestyle. She is always available for help when I need her and explains in words that I can understand.

Margaret Ena Glasgow

A client since 2000

Andy is a first rate Director, excellent communicator and leader.

Ross Perry

A client since

Black Swan Financial Planning and Andrew in particular, are very clever at working out how risk averse we are, and coming up with solutions that we feel comfortable with. We are happy in the knowledge that we can continue to enjoy a comfortable retirement. Andrew Peters is a very, very friendly person who is great to chat to and easy to deal with. He explains things very clearly in layman’s terms, and if we still don’t understand, he explains it until we do!

Alan & Jane Dyer

Clients since 2012

We have always found Rob [Young] to be very approachable and knowledgeable. We have every confidence in the advice given and feel comfortable with the decisions we’ve made. There are certain opportunities that we wouldn’t have known about if Rob hadn’t brought them to light, which makes the advice good value for money as far as we’re concerned.

Peter & Pauline O’Halloran

Clients since 2013

Rob [Young] is extremely knowledgeable. I knew nothing about the different types of trusts which will not only secure my income in retirement, but also leave a legacy for my children. I’m glad that I sought his advice when I did.

Sarah Wilson

A client since 2015

I am extremely happy with the service afforded to me by the company and my adviser Julie Cooper.

Geoff Coxell

A client since 2010

My wife and myself have been dealing with Black Swan for a number of years. We have met with different representatives from the company over the years and have found all very helpful in their own way. We met with James [Anderson] a few years ago and found him very helpful and knowledgeable. He keeps in contact with us on a regular basis. We find the Company information very helpful and we feel very secure with our finances.

Andrew Kirchen

A client since 2015

I have always found my adviser to be easy to contact, very professional in his approach, yet friendly and understanding. I have a sense of an experienced company behind him, really on the ball financially and with good standards.

B McBean

A client since 2011

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