What to do if you’ve ‘lost’ a pension

Posted on

When we move home, there’s a huge list of tasks to do and providers to contact. So, it’s not surprising that telling pension providers about a new address slips the mind of many, but it means billions of pension savings have been ‘lost’.

A typical pension will move house eight times in their life, making it easy to lose touch with pensions if you forget to notify a provider. Add this to the fact that employees are more likely to swap jobs than they were previously, potentially meaning multiple pensions, and pension savings can quickly become complicated meaning some savings will slip through the cracks.

Research by the Association of British Insurers (ABI) indicates that there are around 1.6 million of pension pots worth £19.4 billion unclaimed. It’s a staggering amount that could have a huge impact on retirement plans. The average ‘lost’ pension is worth nearly £13,000. Whilst this may not be a life-changing sum, it can certainly help you achieve retirement goals and could provide more flexibility.

One of the reasons people are losing touch with pension savings is not telling providers when they move home. During what can be a stressful and busy time, people focus on contacting the provider that they rely on day-to-day. Unsurprisingly, telling their bank or utility providers is high on the priority list of home movers. In contrast, just one in 25 think about telling their pension provider about their new address. Even when prompted, just half of people would move contacting their pension provider to their priority list.

Losing pensions is an issue that’s expected to get worse too. The government previously predicted that by 2050, there could be as many as 50 million lost pensions. This is due to the average number of jobs a person holds rising and auto-enrolment meaning the vast majority of employees will now benefit from a Workplace Pension.

Finding your ‘lost’ pension

If you’ve lost touch with a pension, your first step should be to look through your paperwork. Policy documents and statements will provide contact details, allowing you to update your personal details. If you know who your pension provider is, you can also head to their website or log in to your online account.

If you know you have a pension but aren’t sure of the provider or it’s been acquired by another provider, you can use the government’s Pension Tracing Service here. This won’t confirm if you have a pension or tell you what its value is, but offers contact details for workplace and personal pension schemes, allowing you to get in touch.

What are your options once you’ve contacted a pension provider?

Once you’ve contacted a pension provider, you still need to decide what to do with your savings. You essentially have three options:

Leave the pension savings as they are: You don’t have to decide to do anything with your pension. You can leave your savings as they are, waiting until you need them in retirement. If this is the case, make sure you note down the details of your pension provider, keep track of the value of your pension, and that you notify the provider of any future change of address.

Make additional contributions to the pension: Once you’ve found a ‘lost’ pension, you can add to it, whether through a one-off lump sum or ongoing contributions. It can be an effective way to boost retirement savings and you’ll still benefit from tax relief, assuming you stay within the limits of the Annual and Lifetime Allowance. However, if you have a pension with an existing employer, it’s worth checking if they’d increase their own contributions alongside yours, maximising savings.

Consolidate your pension pots: Consolidating pensions can make it easier to keep track of savings and minimise admin when changes do occur. However, it’s important to understand if pensions have additional benefits, how they’re performing, the costs associated with consolidation and note that there are sometimes benefits to taking smaller pots first. In some cases, keeping separate pensions makes more sense, depending on the providers and your goals.

Keeping track of pension savings is just a small part of retirement planning. Understanding how pensions, and other assets, can combine to create an income in retirement can be difficult. Please contact us to discuss your retirement plans.

Please note: A pension is a long-term investment. The fund value may fluctuate and can go down, which would have an impact on the level of pension benefits available. Your pension income could also be affected by the interest rates at the time you take your benefits.

The tax implications of pension withdrawals will be based on your individual circumstances, tax legislation and regulation which are subject to change in the future.

The Financial Conduct Authority does not regulate Workplace Pensions.

We aim to keep our clients up to date on interesting and relevant financial news.

You can sign-up to receive our monthly newsletter by email, even if you’re not yet a client. Sign-up using the form below.

Client testimonials

I have always found Black Swan to be caring and understanding of my quirky lifestyle. I always feel they try to get me the best returns while respecting my current needs.

Sally Muir

A client since 2011

We would be very happy to recommend the support and service we receive.

Valerie Locks

A client since 2010

I have always been completely useless regarding finance - thankfully our financial adviser is not! I've retired with far more than I ever expected and investments continue to grow safely. So - thank you!

Bernadette Jane Warner

A client since 2000

Very happy with the professional service I have received and feel a lot happier now with my finances put in order.

Martin Field

A client since 2011

Julie Cooper was recommended to me by a work colleague. She has been very helpful, professional and has explained everything well. I would definitely recommend her services to anyone else who are interested in a financial review.

Steven Rooke

A client since 2018

…Service has been first class.

Hugh Fells

A client since 2012

My face to face meetings with Rob Young and Jessica Lyons have always been very open and understandable. My questions have been answered clearly and I have left feeling that my financial matters are in good hands.

Sandra Jack

A client since 2000

[A] safe pair of hands in a complex financial world.

Gary Middlehurst

A client since 2003

A reliable company with good communication skills and good knowledge of the financial markets.

Alan Evetts

A client since 2014

Maureen Pembridge is a long-time trusted advisor to our family. The market might fluctuate but her attention to detail is consistent.

Linda Burnard

A client since 2000

I am pleased to recommend Julie as a trustworthy financial advisor. She explains financial jargon in plain language, and always listens carefully to my particular financial needs and has helped me make the best of my savings.

Carolann Samuels

A client since 2010

I have always been satisfied with the way that Black Swan has handled my account. And I have always found the staff very helpful whenever I need to call the office.

Robert Anthony Matthews

A client since 2012

An excellent personal service from a person I know and trust.

Michael Dalton

A client since 2010

I am getting a very good services from Black Swan, they have got my investments sorted out which was in a bit of a mess.

Roy Jakens

A client since 2012

A good, efficient team providing clear ideas to shape a winning strategy.

Adrian Michael Levenstein

A client since 2011

Black Swan is a company to be trusted, with friendly staff and professional advisors.

David Brian Jennings

A client since 2017

I have been with Black Swan for many years. I have never wished to change anything. They give a good straight forward service.

Martin Barrett Brooks

A client since 2010

Andy Peters has been invaluable in firstly combining several pension pots and then giving excellent investment advice. It has given us a great deal of comfort to know that our financial affairs are in such good hands.

James Guillum Scott

A client since 2014

I find my financial advisor easy to talk to and feel that she understands my lifestyle. She is always available for help when I need her and explains in words that I can understand.

Margaret Ena Glasgow

A client since 2000

Andy is a first rate Director, excellent communicator and leader.

Ross Perry

A client since

Black Swan Financial Planning and Andrew in particular, are very clever at working out how risk averse we are, and coming up with solutions that we feel comfortable with. We are happy in the knowledge that we can continue to enjoy a comfortable retirement. Andrew Peters is a very, very friendly person who is great to chat to and easy to deal with. He explains things very clearly in layman’s terms, and if we still don’t understand, he explains it until we do!

Alan & Jane Dyer

Clients since 2012

We have always found Rob [Young] to be very approachable and knowledgeable. We have every confidence in the advice given and feel comfortable with the decisions we’ve made. There are certain opportunities that we wouldn’t have known about if Rob hadn’t brought them to light, which makes the advice good value for money as far as we’re concerned.

Peter & Pauline O’Halloran

Clients since 2013

Rob [Young] is extremely knowledgeable. I knew nothing about the different types of trusts which will not only secure my income in retirement, but also leave a legacy for my children. I’m glad that I sought his advice when I did.

Sarah Wilson

A client since 2015

I am extremely happy with the service afforded to me by the company and my adviser Julie Cooper.

Geoff Coxell

A client since 2010

My wife and myself have been dealing with Black Swan for a number of years. We have met with different representatives from the company over the years and have found all very helpful in their own way. We met with James [Anderson] a few years ago and found him very helpful and knowledgeable. He keeps in contact with us on a regular basis. We find the Company information very helpful and we feel very secure with our finances.

Andrew Kirchen

A client since 2015

I have always found my adviser to be easy to contact, very professional in his approach, yet friendly and understanding. I have a sense of an experienced company behind him, really on the ball financially and with good standards.

B McBean

A client since 2011

Partner with the most reliable and experienced team of advisers

Enter your details & we'll be in touch to discuss your needs.
Alternatively, contact us directly and speak to a member of the team.

    Subscribe to our newsletter