Why your feedback about our service is so important to us

Posted on

These days, it’s never been easier to read reviews of products or services before you ‘buy’. Indeed, recent research found that three in five consumers look at online reviews at least weekly, and a massive 93% say online reviews do impact their purchasing decisions.

Whether you’re buying a new laptop or choosing a financial planner, there are dedicated websites out there that can help you to make the right decision.

One of the leading sites in our profession is VouchedFor, and we’re thrilled to have recently been awarded another ‘Certificate of Excellence’ for the quality of our service.

Read on to find out more, and how you can help us to maintain our online reputation and encourage more clients to benefit from the excellent service you tell us you receive from Black Swan.

The ‘Trip Advisor for financial planners’

If you’re looking for a financial adviser or planner in the UK, VouchedFor is one of the most trusted and popular sources of information and reviews.

VouchedFor is built on three principles:

  1. It is a completely independent service that lets clients find, rate, and review financial advisers and planners
  2. VouchedFor verifies the identity of all reviewers, and never removes or edits bad reviews. What you see on the website are genuine reviews
  3. VouchedFor only lists financial advisers/planners who possess the appropriate authorisations and who pass extensive checks.

What this careful vetting procedure means, is that you can be sure you’re accessing good quality financial advice and reading genuine and honest reviews.

As a company, we’re proud to submit our service to reviews. First experiences with advisers at Black Swan are 100% positive and we currently possess a fantastic 4.7 out of 5 rating on VouchedFor from 113 reviews.

You can also see the profile for our specific planners, and read their reviews:

Thanks to their extremely positive client reviews, all four advisers have received the ‘Certificate of Excellence’ from VouchedFor, acknowledging their superb quality ratings from dozens of reviews.

How you can help us to showcase our service

What is particularly gratifying about our ratings on VouchedFor is that they come exclusively from clients.

Firstly, a huge ‘thank you’ to anyone who has already taken the time to review one of our advisers on VouchedFor.

Your reviews are exceptionally important to us. They enable us to showcase ourselves online and allow potential clients to read about the excellent service and advice that we routinely provide.

If you have not yet left a review for your Black Swan adviser, would you consider spending just a few minutes letting VouchedFor know what you think?

It is a simple and easy process, and it really helps potential clients to understand what they can expect when they trust Black Swan.

Already reviewed your Black Swan adviser? Here’s another easy and quick way to help us

One of the first places that people head to when searching for a financial planner is Google. With Google now showcasing businesses through reviews, we would really appreciate it if you could spend a moment or two leaving us a short Google review.

Again, it only takes a minute to leave a review, and it helps new clients to understand our service when they search for us on Google.

You can leave a Google review here.

Thanks very much for your assistance.

Get in touch

As you can see from our exceptional VouchedFor reviews, our clients rate our service and advice highly. If you’d like to find out more about how we can help you, please get in touch. Email enquiries@blackswanfp.co.uk  or call 020 3828 8100.

We aim to keep our clients up to date on interesting and relevant financial news.

You can sign-up to receive our monthly newsletter by email, even if you’re not yet a client. Sign-up using the form below.

Client testimonials

I have always found Black Swan to be caring and understanding of my quirky lifestyle. I always feel they try to get me the best returns while respecting my current needs.

Sally Muir

A client since 2011

We would be very happy to recommend the support and service we receive.

Valerie Locks

A client since 2010

I have always been completely useless regarding finance - thankfully our financial adviser is not! I've retired with far more than I ever expected and investments continue to grow safely. So - thank you!

Bernadette Jane Warner

A client since 2000

Very happy with the professional service I have received and feel a lot happier now with my finances put in order.

Martin Field

A client since 2011

Julie Cooper was recommended to me by a work colleague. She has been very helpful, professional and has explained everything well. I would definitely recommend her services to anyone else who are interested in a financial review.

Steven Rooke

A client since 2018

…Service has been first class.

Hugh Fells

A client since 2012

My face to face meetings with Rob Young and Jessica Lyons have always been very open and understandable. My questions have been answered clearly and I have left feeling that my financial matters are in good hands.

Sandra Jack

A client since 2000

[A] safe pair of hands in a complex financial world.

Gary Middlehurst

A client since 2003

A reliable company with good communication skills and good knowledge of the financial markets.

Alan Evetts

A client since 2014

Maureen Pembridge is a long-time trusted advisor to our family. The market might fluctuate but her attention to detail is consistent.

Linda Burnard

A client since 2000

I am pleased to recommend Julie as a trustworthy financial advisor. She explains financial jargon in plain language, and always listens carefully to my particular financial needs and has helped me make the best of my savings.

Carolann Samuels

A client since 2010

I have always been satisfied with the way that Black Swan has handled my account. And I have always found the staff very helpful whenever I need to call the office.

Robert Anthony Matthews

A client since 2012

An excellent personal service from a person I know and trust.

Michael Dalton

A client since 2010

I am getting a very good services from Black Swan, they have got my investments sorted out which was in a bit of a mess.

Roy Jakens

A client since 2012

A good, efficient team providing clear ideas to shape a winning strategy.

Adrian Michael Levenstein

A client since 2011

Black Swan is a company to be trusted, with friendly staff and professional advisors.

David Brian Jennings

A client since 2017

I have been with Black Swan for many years. I have never wished to change anything. They give a good straight forward service.

Martin Barrett Brooks

A client since 2010

Andy Peters has been invaluable in firstly combining several pension pots and then giving excellent investment advice. It has given us a great deal of comfort to know that our financial affairs are in such good hands.

James Guillum Scott

A client since 2014

I find my financial advisor easy to talk to and feel that she understands my lifestyle. She is always available for help when I need her and explains in words that I can understand.

Margaret Ena Glasgow

A client since 2000

Andy is a first rate Director, excellent communicator and leader.

Ross Perry

A client since

Black Swan Financial Planning and Andrew in particular, are very clever at working out how risk averse we are, and coming up with solutions that we feel comfortable with. We are happy in the knowledge that we can continue to enjoy a comfortable retirement. Andrew Peters is a very, very friendly person who is great to chat to and easy to deal with. He explains things very clearly in layman’s terms, and if we still don’t understand, he explains it until we do!

Alan & Jane Dyer

Clients since 2012

We have always found Rob [Young] to be very approachable and knowledgeable. We have every confidence in the advice given and feel comfortable with the decisions we’ve made. There are certain opportunities that we wouldn’t have known about if Rob hadn’t brought them to light, which makes the advice good value for money as far as we’re concerned.

Peter & Pauline O’Halloran

Clients since 2013

Rob [Young] is extremely knowledgeable. I knew nothing about the different types of trusts which will not only secure my income in retirement, but also leave a legacy for my children. I’m glad that I sought his advice when I did.

Sarah Wilson

A client since 2015

I am extremely happy with the service afforded to me by the company and my adviser Julie Cooper.

Geoff Coxell

A client since 2010

My wife and myself have been dealing with Black Swan for a number of years. We have met with different representatives from the company over the years and have found all very helpful in their own way. We met with James [Anderson] a few years ago and found him very helpful and knowledgeable. He keeps in contact with us on a regular basis. We find the Company information very helpful and we feel very secure with our finances.

Andrew Kirchen

A client since 2015

I have always found my adviser to be easy to contact, very professional in his approach, yet friendly and understanding. I have a sense of an experienced company behind him, really on the ball financially and with good standards.

B McBean

A client since 2011

Partner with the most reliable and experienced team of advisers

Enter your details & we'll be in touch to discuss your needs.
Alternatively, contact us directly and speak to a member of the team.

    Subscribe to our newsletter